Returns With No Receipt
Unfortunately Makers Mark Online will not accept a bank or credit card statement unless the amount shown on that statement directly corresponds to the amount at which the product in question was purchased. Where multiple items were purchased in that transaction, it limits our ability to establish proof of purchase. Makers Mark Online cannot provide copies of receipts if lost or misplaced.
Returns must be couriered back to Makers Mark within 14 days of being received and are accepted only for exchange or credit note. Goods will not be accepted for exchange or credit note if damaged or worn. No refunds are given. Goods must be returned with their original packaging and sales invoice by insured courier to PO Box 294, Fitzroy, Victoria, Australia 3065.
Request For Personal Information
Our respect for customer's right to privacy of their personal information is paramount. We have policies and procedures to ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles. We may collect personal information during the refund or exchange process in order to comply with our fraud identification processes.
Please Retain Your Receipt
In order to process a refund, exchange or repair a product purchased from Makers Mark Online, you should have clear proof of purchase - typically a receipt.
If you do not have clear proof of purchase, Makers Mark Online is not obligated to offer you an exchange, refund or repair. However, under certain circumstances *Makers Mark Online may elect to repair, exchange or issue a Credit Note for the product.
For loss prevention purposes we will need to record your personal details.
* Certain circumstances refers to the discretion of Makers Mark Online Customer Service or under the conditions described for 'Change of Mind' policy.
Product Faulty, Unfit For Purpose, Misadvertised
Once proof of purchase has been established, if the product fault can safely and clearly be determined in-store, we will offer you either a refund, exchange, repair or Credit Note.
Where the product fault is difficult to determine in-store, we will need to consult with the manufacturer, artist or repair agent to determine the fault and resolution.
Our sales staff are happy to liaise with the manufacturer, artist or repair agent on your behalf to resolve the issue but it may take six weeks or more to complete the process.