Support Product Faulty, Unfit For Purpose, Misadvertised
Once proof of purchase has been established, if the product fault can safely and clearly be determined in-store, we will offer you either a refund, exchange, repair or Credit Note.
Where the product fault is difficult to determine in-store, we will need to consult with the manufacturer, artist or repair agent to determine the fault and resolution.
Our sales staff are happy to liaise with the manufacturer, artist or repair agent on your behalf to resolve the issue but it may take six weeks or more to complete the process.
